Are you detail-oriented and passionate about helping others connect with knowledge and technology?

Do you enjoy working behind the scenes to ensure library collections are well-maintained, organised, and ready for discovery?

Join the City of Darwin Libraries team and play a key role in delivering exceptional, customer-focused library services that enrich our community.

About the Opportunity:

City of Darwin Libraries is seeking a Systems & Collections Assistant to support the efficient delivery and maintenance of high-quality library resources and services. This role is part of the Systems & Collections team and contributes to a welcoming, organised, and customer-focused environment across our library branches. You'll work closely with the team to manage library collections, assist customers with technology, and support the smooth day-to-day operations that keep our libraries running effectively.

Key Responsibilities

• Ensure Library customers are provided with a positive, proactive and responsive customer service experience.
• Engage, support and connect library users with services, resources and activities.
• Assist customers in the library with general enquiries and the use of technology.
• Support customers in the use of self-serve technologies, computers, tablets and mobile devices, including social media and eBooks.
• Explain procedures and regulations to library customers.
• Unpack, receipt, and process new library resources to prepare them for borrowing.
• Assist with collections maintenance activities, including weeding, cleaning, mending, and other tasks as directed to support the overall upkeep and quality of the library's collection.
• Maintain order of library collections through shelving, sorting and shelf reading.
• Handle difficult situations with empathy and care, using your de-escalation skills to maintain a safe and respectful space.

What You'll Bring

• Flexibility to work across multiple library locations, including weekends and some evenings
• High level attention to detail and take pride in your work
• Strong customer service skills and ability to work as part of a team
• Confidence using technology and digital tools (e.g. iPads, smartphones, Microsoft Office Suite)
• NT Working with Children Clearance (Ochre Card)

Desirable

• Previous customer service experience.
• Previous experience in a library or similar environment.
• Previous experience in covering books, programming RFID tags, and creating spine labels.
• Class C Driver's Licence

Pre-employment Requirement

• Fitness for work (medical physical assessment)

Click APPLY! Please upload your CV and cover letter addressing the selection criteria.

For further information regarding this role, please read full position description or contact Karen Messenger on 08 8930 0251 during business hours.

Please note, only applicants that are shortlisted for this role will be contacted.

Applications close (5 pm) on 11 November 2025.

We accept applications only via our portal, please email us only if you have questions related to a role.

City of Darwin Talent Acquisition Team can be contacted via:

• 📞 Phone: (08) 8930 0689
• Email: recruitment@darwin.nt.gov.au
• Website: Employment at Council | City of Darwin Careers - Current Vacancies

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.