Are you passionate about science, technology, engineering, arts, and mathematics (STEAM)?

Do you enjoy working with people of all ages and helping them explore new ideas through hands-on learning? Join our team and help make the City of Darwin Libraries vibrant hubs of discovery.

About the Opportunity:

City of Darwin Libraries is seeking a STEAM Programs Assistant to support the delivery of engaging programs and activities that spark curiosity and build digital confidence. This role is part of the Library & Family Services team and contributes to a welcoming, inclusive, and tech-savvy environment across our library branches. You'll work closely with the STEAM Programs Officer and the broader Programs & Engagement team to deliver interactive learning experiences, assist customers with technology, and support the day-to-day operations of our libraries.

Key Responsibilities:

• Deliver library STEAM programs and services.
• Assist with the planning and development of library STEAM programs and services.
• Assist with preparing and delivering programs and events for all ages as needed.
• Ensure Library customers are provided with a positive, proactive and responsive customer service experience.
• Engage, support and connect library users with services, resources and activities.
• Assist customers in the library with general enquiries and the use of technology.
• Support customers in the use of self-serve technologies, computers, tablets and mobile devices, including social media and eBooks.
• Explain procedures and regulations to library customers.
• Participate in library activities and attendance at special events.
• Maintain order of library collections through shelving, sorting and shelf reading.
• Ensure all works performed are in accordance with standard operating procedures.
• Handle difficult situations with empathy and care, using your de-escalation skills to maintain a safe and respectful space.
• Contribute to a healthy team culture by staying steady under pressure and being mindful of how ongoing difficult situations might affect you and others.

What You'll Bring:

• Flexibility to work across multiple library locations, including weekends and some evenings
• Strong customer service skills and ability to work as part of a team
• Confidence using technology and digital tools (e.g. iPads, smartphones, AR VR, Microsoft Office Suite)
• Willingness to learn and apply new STEAM skills in program delivery
• Ability to engage with people of all ages in a learning environment
• NT Working with Children Clearance (Ochre Card)
• Class C Driver's Licence

Desirable;

• Previous customer service experience.
• Previous experience in a library or similar environment.
• Demonstrated interest in science, technology, engineering, arts, or mathematics (e.g. through study, hobbies, volunteering, or work).

Pre-employment Requirement

• Fitness for work (medical physical assessment)

To apply:

For further information regarding this role, please read full position description or contact Irta Oakley on 08 8930 5220 during business hours. Please note, only applicants that are shortlisted for this role will be contacted.

City of Darwin Talent Acquisition Team can be contacted via:

• 📞 Phone: (08) 8930 0689
• Email: recruitment@darwin.nt.gov.au
• Website: Employment at Council | City of Darwin Careers - Current Vacancies

Applications Close on 22^nd October at 5pm.

Only shortlisted applicants will be contacted after the closing date.

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of City of Darwin's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.