About the Opportunity

We are currently seeking a self-motivated and experienced Customer Service Officer with a passion for providing exceptional customer service both face to face and over the phone in a high volume, fast paced, multi-functional environment. You will be a part of the team managing daily customer engagement including reception services, telephone and electronic enquiries and transactions.

The key service delivery of the role includes, but not limited to:

• Attend to customers promptly, impartially and courteously, considering characteristics, needs and diversity.
• Inform customers on the range of services provided to the community by the Council as well as by other agencies and community organisations.
• Process payments, permits and complaints efficiently and accurately.
• Work professionally, cooperatively and respectfully with other team members to accomplish joint tasks and build positive working relationships.

The position has a pro-rata base salary of $73,789.06 per annum plus superannuation. City of Darwin also provides generous leave entitlements such as pro rata of six (6) weeks annual leave and pro rata of fifteen (15) days personal leave.

To be considered for the role you must have:

• Certificate III in Local Government / Business Administration / Customer Engagement or equivalent qualification and/or experience.
• Minimum of two (2) years' experience in a customer service environment
• National Police Records Check
• Drivers licence C Class

For full details of the position and other desirable requirements please refer to the position description. For further inquiries contact hiring manager - Amanda Maansson on 8930 0558.

City of Darwin Talent Acquisition Team can be contacted via:

• 📞 Phone: (08) 8930 0689
• Email: recruitment@darwin.nt.gov.au

The vacancy closes 5 pm on 7 August 2025

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.