Applying with us is very easy

Simply complete your personal details below, then answer our questionnaire which is specific to this vacancy. Your answers to the questionnaire will enable us to process your application faster. At the very bottom of this page please upload your resume and a covering letter or supporting documents if relevant. We accept files in PDF, .doc or .docx formats, under 2MB.

You are applying for the position: Senior Customer Service Officer | Darwin



Application Form (All fields are required)

1. Application Source :
Where did you hear about this vacancy? (this question is asked for statistical purposes only and will not affect your application in any way).

2. Working for Council :
Are you a current or previous employee or contractor of City of Darwin?

3. Working Rights:
Are you Australian, New Zealander or hold a VISA?

4. Driver Licence:
Do you hold a current drivers licence?

5. Pre requisite :
Do you have Certificate III in Local Government / Business Administration / Customer Services or equivalent qualification and/or experience?

6. Pre requisite :
Do you have minimum of one (1) year experience in a senior customer services role, or demonstrated ability to lead, mentor and support a customer services team?

7. Pre requisite :
Do you have minimum of three (3) years’ experience in a customer service role?

8. Selection Criteria:
Can you describe a time when you led, mentored, or supported a customer service team? What strategies did you use to motivate the team and ensure high-quality service delivery?

9. Selection Criteria:
Can you provide an example of a time when you demonstrated strong written and verbal communication skills while maintaining confidentiality?


File size limit: 2 MB. We accept .pdf, .doc and .docx.


File size limit: 2 MB. We accept .pdf, .doc and .docx.


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